Account Executive - Health and Human Services (HHS)

Job Description

Lyssn.io, Inc. (Lyssn) is the most advanced and established software platform using AI for the next generation of behavioral healthcare and human services training, assessment, automation and improvement.

Working at Lyssn

We founded Lyssn with a single conviction: Health and well-being is a basic human right, and people who are suffering should have access to the best quality treatments. Our vision is to design clinical, evidence-based technologies (validated through peer-reviewed studies) that maximize therapists, counselors, coaches, and caseworkers’ ability to help their clients and patients at scale; and we offer a suite of technologies to enhance training, supervision, and quality assurance to do just that!

Our company spans a diverse range of innovative areas including natural language processing, machine learning, psychotherapy research, clinical assessment and behavioral coding, project management, software development, UI design, community-based research, and small business development. Nearly all of our founders (Ph.D level psychologists and data scientists) are active in Lyssn’s day-to-day business and you will be working with all of them in this role.

Inclusion is our mission

Our products train providers in acceptance and appreciation of cultural, socioeconomic, gender, religious, neuro and other core aspects of diversity. To create products that serve people from all walks of life, we need to include everyone. Therefore, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for psychotherapy and human services, we welcome you to join the Lyssn team.

Account Executive Heath and Human Services (HHS) - Full Time - Remote

We are looking for a highly motivated Account Executive with experience in consultative sales to join our Health and Human Services team.  In this role, you will focus on selling our cloud-based software solution to state and local government agencies in child welfare and adjacent HHS domains.  The ideal candidate will have a strong background in enterprise sales, a deep understanding of public sector programs and purchasing processes, and the ability to build trusted relationships with a variety of key stakeholders.

Lyssn is a leading provider of innovative SaaS solutions that empower state and local governments to adopt and deliver evidence-based practices to their constituents. We are uniquely positioned to address a funding requirement that jurisdictions need to solve immediately. Our proven use case and established customer base have garnered credibility and interest within state and local governments nationwide, and we are expanding our sales team to keep up with demand.

As an Account Executive, your primary objective will be to leverage your domain expertise and interpersonal skills to deeply understand and address business requirements, position our solutions effectively, and foster long-term partnerships. You will take over a territory with an established pipeline.

Maintaining a collaborative team culture is essential. Individual and group efforts are required to be successful. 

Job Type / Schedule

Full-time employee, 40 hours per week, remote.

Lyssn, io, Inc. is based out of Seattle, WA. The majority of work can be conducted remotely through telecommuting.  Travel to customer sites, conferences, and in-person Lyssn team meetings is required – approximately 6-10 times per year.

Essential Functions

• Sales Strategy: Develop and execute a comprehensive sales strategy to achieve revenue goals within your assigned territory.
• Pipeline Management: Maintain a robust sales pipeline, leveraging CRM tools to track opportunities, activities, and forecasts.
• Consultative Selling: Engage with prospective customers in a consultative sales capacity to align our products, recommendations, and use cases with their unique challenges and requirements. Must be competent at pitching, negotiating, and closing.
• Stakeholder Engagement: Establish and nurture relationships with decision-makers, including agency directors, program managers, IT leaders, and procurement officials.
• Proposal Development: Collaborate with internal and external stakeholders to craft compelling proposals and SOWs.
• Cross-functional Collaboration: Work closely with marketing, product,customer success, and sales to execute go-to-market strategies and ensure a seamless customer experience.
• Industry Expertise: Stay informed about trends, challenges, and regulatory changes within the child welfare and government sectors to position Lyssn as a trusted advisor.

Requirements

Candidates are required to demonstrate the following skills

• 8-10 years of sales experience, with at least 4 years selling technology solutions to state and local government agencies. Experience selling SaaS or in the child welfare domain (preferred).
• Proven track record of success in enterprise sales, preferably within the public sector.
• Excellent communication, negotiation, and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences. You must be comfortable presenting to stakeholders across the entire government organization hierarchy.
• Proficiency with CRM software (e.g., HubSpot) and other sales enablement tools.
• Ability to travel as needed to meet with clients and attend industry events.
• Bachelor’s degree in business, public administration, social work, or a related field (preferred)
  
  Additional Requirements:
• Strong understanding of (competitive and non-competitive) state and local government purchasing and decision-making roles. Exemplary teamwork and collaboration skills. 
• Understanding of large-scale EBP implementations and evaluations, including activities such as fidelity monitoring. Knowledge of implementation science, change management, or FFPSA legislation, a plus.

Salary Range

Base plus commission and bonus potential. The OTE range is $190,000 to $210,000, based on several factors, such as experience and domain expertise. New Lyssn employees may be granted stock options (subject to board approval).

Benefits

• Insurance
• Medical (Premera Blue Cross)
• Dental (Delta Dental)
• Vision (VSP Vision Care)
• Life/AD&D (Unum)
• Excepted Benefit Health Reimbursement Arrangement (EBHRA)
• Employee assistance program
• 401(k) retirement plan
• Paid Leave: vacation, sick, holiday, bereavement, parental, jury duty
• Corporate matching charitable giving program
• Internet and Home Office Stipend
• Additional benefits may be discussed during the hiring process

Lyssn is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fair employment practices regarding citizenship.