Job Description
Reporting to the Director, Client Services, you’ll play an integral role in post-sales client relationships as it relates to user adoption of the StackAdapt platform, campaign management, client retention and account expansion opportunities. You’ll work closely with your Account Executives, Client Service support teams, and cross functional teams to maximize the campaign ROI of our customers. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns and come up with unique solutions that ensure our clients are satisfied with their campaign performance.
StackAdapt is a Remote First company although we are prioritizing candidates located in the Mid Atlantic region of the US, preferably Philadelphia, DC, Baltimore or Northern Virginia.
What you'll be doing:
Act as the main point of contact for your portfolio of clients across a wide range of verticalsDesign unique campaign strategies within the StackAdapt platformEnsure client campaigns are successful by providing regular reporting on their campaign goals, providing strategic solutions and optimizations to meet identified KPIsSet up/traffic advertising campaigns on the StackAdapt DSP, including third party tag implementation and pixel creation/troubleshootingParticipate in the identification of upselling opportunities and improve services such as the development of tools, procedures and reports aimed to increase efficiencyOptimize campaigns and recommend new opportunities by analyzing campaign performance on a regular basisIn-person and virtual meetings, presentations, Quarterly Business Reviews and training/educationProvide Strategic Thought Leadership, acting as a strategic advisor to your clientsTravel up to 20% of time
What you'll bring to the table:
3+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)Experience running Google Ad Words, Facebook Ads or executed through a DSP as a self-serve userProven success in managing client relationships and delivering service excellence Focus on retaining accounts and growing revenue The ability to grasp and communicate technical concepts and platform-based knowledgeFamiliarity with the latest digital advertising trends and ideasExperience working with complex databases is a plus
StackAdapters enjoy:
Highly competitive salary + commission structureRRSP/401K matching3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays offAccess to a comprehensive mental health care platformHealth benefits from day one of employmentWork from home reimbursementsOptional global WeWork membership for those who want a change from their home officeRobust training and onboarding programCoverage and support of personal development initiatives (conferences, courses, etc)Access to StackAdapt programmatic courses and certifications to support continuous learningAn awesome parental leave policyA friendly, welcoming, and supportive cultureOur social and team events!
