Technical Account Manager

Job Description

LōD Technologies is hiring a Technical Account Manager to support and grow our customer relationships. In this role, you’ll be the go-to technical point of contact for a portfolio of accounts — helping new customers onboard, supporting their needs, guiding feature adoption, and ensuring they get consistent value from our platform.

This is a high-impact, customer-facing role at the intersection of technical support, onboarding, relationship management, and product feedback. You'll collaborate closely with engineering, product, and sales — acting as the voice of the customer and a key partner in our growth.

What You'll Be Doing

• Own the onboarding process for new customers — from setup and training to first success

• Respond to technical questions and troubleshoot issues as they arise

• Act as the main point of contact for assigned accounts — driving engagement, usage, and satisfaction

• Monitor account health and proactively identify risks or opportunities

• Guide customers through product updates, feature rollouts, and best practices

• Collect feedback and feature requests; communicate them clearly to product and engineering

• Coordinate cross-functionally to resolve issues quickly and accurately

• Assist with renewals, expansions, or sales conversations where needed

Requirements

What We're Looking For

• 3–5 years in a customer-facing technical role (TAM, solutions engineer, customer success, or support)
• Either located in Eastern Time Zone or comfortable working Eastern Time Hours

• Comfortable working with technical products, APIs, and operational teams

• Strong communicator who can explain complex ideas clearly to different audiences

• Organized and proactive — able to manage multiple accounts and competing priorities

• A team player who collaborates well across product, engineering, and sales

• Bonus: Experience in infrastructure, energy systems, data centers, or B2B SaaS

Benefits

Why Join Us

Join us at an exciting early stage, where you'll have the opportunity to shape how we support and expand our customer base. As the company grows, so can your role—whether in advanced technical support, customer success leadership, or a hybrid TAM-sales position. Our centrally located Coal Harbour office offers a modern, thoughtfully designed workspace, along with complimentary breakfast three days a week and lunch twice a week, fostering a collaborative and dynamic work environment.

If you love solving real problems for real users and want ownership from day one, we’d love to talk.