Account Manager

Job Description

Position - Account Manager

About Oceans

Our company’s business model is simple: helping people in the developing world access employment opportunities in larger markets, at wages that support their individual dignity.  We welcome the chance to discuss the complementary parts of our business during your interview process and encourage questions about where we are and where we are going.

We are looking for an experienced Account Manager who is passionate about helping businesses meet their staffing needs through global talent. You will be responsible for building long-term relationships and identifying creative ways to help our customers collaborate with and manage offshore talent. 

Key role responsibilities: 

• Grow, retain, and manage key customer relationships within a book of business composed mostly of start ups, SMB and MM customers. 
• Develop a deep understanding of our customers staffing challenges and goals and effectively pair our services to their needs. 
• Participate in customer implementation calls and ongoing feedback sessions to encourage long term retention. 
• Actively participate in refining our Account Management and customer retention model and processes. 
• Build systems and automations to proactively engage with customers.
• Partner with cross functional teams (Implementation/Content/Marketing)to develop materials to educate customers on engaging and working with global talent. 
• lead monthly or quarterly business reviews with customers to align on upcoming opportunities. 
• Partner closely with Sales, Talent Operations to ensure customers have the best possible experience with Oceans. 
• Interview candidates and own the matching process for any new incremental roles identified with customers in your portfolio. 

Requirements

Experience: 

• 4-6+ years of Account Management, Customer Success, or consultative business development experience. 
• Experience building customer lifecycle automations.  
• Experience supporting SMBs/MM and/or start ups and founder led companies. 
• A self-starter with strong organizational, analytical, and communications skills (both written and verbal).
• Experience with CRMs such as Salesforce or HubSpot. 

Nice to haves:

• Experience in staffing or global offshoring. 
• Experience working in or with startups. 
• Experience using a Discovery call methodology or framework such as SPICED,etc..

Benefits

The salary range for this role is $90,000 - $100,000. It is fully-remote. Information about our benefits and how we arrived at this compensation range, along with an opportunity to update our understanding of both market and individual factors, will be available during our offer process.