ServiceNow Solutions Consultant

Job Description

Crossfuze is looking for a Solutions Consultant to join our pre-sales team. We are looking for someone with a strong understanding of the ServiceNow platform who will be able to demonstrate the value of ServiceNow as it relates to specific needs of customers and prospects. Once the value has been communicated, you will need to collaborate with customers to scope out their initiative and recommend a solution to move forward leveraging our Crossfuze Delivery team as needed to craft the solution. 

This position is fully remote, candidates for this role must be located in Canada with working PST or MST as a preference.

Position Responsibilities:

• ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects
• Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo
• Demonstrate functionality of ITSM and 4 other platform application to prospects/customers
• Responsible for addressing customer business issues and translating to value through ServiceNow solutions
• Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
• For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
• For a given engagement, provide cost estimates with regard to time and resources
• Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction
• Work closely with the sales team to determine that our services are positioned properly on all designated accounts
• Ensure a smooth transition from sales to the delivery team as projects kick off
• Have and maintain a strong understanding and working knowledge of all ServiceNow core platform features that underpin the modules / apps / suites, such as Flow Designer, Reporting, Now Assist, Workspaces, etc. Also be able to leverage these core features to configure and deliver tailored demonstrations to prospects and customers in special circumstances
• Work in any of but not limited to the following areas: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), Integrated Risk Management (IRM), Human Resources Service Delivery (HRSD), etc.
• Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral
• Provide mentoring and/or training to junior team members as needed
• Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation

Requirements

• Bachelors degree or equivalent technical / business qualification through experience
• 3+ year of sales or pre-sales experience
• 2+ years of functional and technical knowledge of ServiceNow configuration and implementation
• Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
• Experience with other ITSM tools including but not limited to:
• BMC Remedy, Cherwell, CA Service Desk, HP Service Manager
• Experience with integration technologies such as REST, SOAP, ODBC/JDBC, etc.

Certifications

• ServiceNow Certified System Administrator
• ITIL v3 or v4 certification

Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Extended Healthcare Plan
• Group RRSP with employer match
• 10 days toward bereavement leave
• Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice

Compensation Range:

The anticipated compensation range for this position is $100,000-120,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.