Pre Sales Manager

Job Description

Who are we? 

Hi! 👋 We are Ravelin! We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers. 

And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity. We really value work/life balance and we embrace a flat hierarchy structure company-wide. Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews. 

If this sounds like your cup of tea, we would love to hear from you! For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses.

The Role

Ravelin is looking for a Technical Pre-Sales Manager with proven experience and a passion for selling technology solutions to senior executives. You will be responsible for working closely with the sellers to mitigate technical red flags & bottlenecks as the prospect moves through the sales funnel, as well as supporting a smooth onboarding transition to a live paying client. 

Responsibilities

External

• Act as a knowledgeable and trusted advisor to prospective clients on the technical capabilities of Ravelin to identify appropriate implementation and deployment options
• Run discovery sessions and tailored demonstrations to gather technical requirements
• Support and manage Proof of Concepts where necessary
• Liaise with delivery teams to ensure accurate understanding of the prospect client’s platform
• Technical consultation during the sales process, and supporting the curation of Ravelin implementation plans
• Understand in-depth the prospect’s existing internal fraud prevention, Account Take Over and similar systems
• Develop relationships within the prospective client’s organisation

Internal

• Be a subject matter expert on Ravelin’s solutions and use cases
• Collaborate across internal functions, especially Product and Integration
• Work directly with internal teams to deliver technical specifications of prospect client’s bespoke requirements
• Maintain and improve our knowledge base and RFP answers.
• Act and encourage sharing and excellence as one of a pool of resource, globally

Requirements

• Experience in working in a similar pre-sales technical/engineering/consulting roles
• Experience in card payments and authentication
• Technical awareness of EMVco standards, including flows, data requirements and protocol versions.  
• Be able to demonstrate a strong balance of both commercial and technical acumen in supporting the delivery of revenue to the business
• Technical awareness as part of software sales discussions e.g. operating systems (Linux), cloud computing (Azure, AWS), data types (CSV, XML, JSON) and database technologies & storage
• Strong ability to engage and manage expectations with different internal and external stakeholders
• Strong academic background, preferably Technology or scientific degree
• A thirst to learn
• Initiate improvements in knowledge and sharing of work for the good of all
• Ability to creatively explain and present complex concepts in an easy to understand manner
• An ability to understand the business value of the Ravelin proposition and express that in meaningful terms to exec levels in the target client
• Knowledge of fraud prevention would be a nice to have

Benefits

• Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
• Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
• £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more.
• Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us.
• 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
• Mental Health Support via Spill — Access professional mental health services when you need them.
• Aviva Pension Scheme — Plan for the future with our pension program.
• Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
• Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week.
• Cycle-to-Work Scheme — Save on commuting costs while staying active.
• BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
• Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.
• Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person

*Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*