Sales Development Representative (Appointment Setter) - KS001

Job Description

About GigaBrands

GigaBrands helps e-commerce brands scale profitably through data-driven strategy, compelling storytelling, and operational excellence.
Our team of entrepreneurs, marketers, and growth specialists partners with brands to elevate their Amazon presence across PPC, SEO, catalog optimization, and brand development.

We’re a fast-growing, performance-driven organization built on autonomy, accountability, and continuous improvement — and we’re now hiring a Sales Development Representative (Setter) to support our high-performing sales team.

About the Role

As a Sales Development Representative (Setter), you manage the front end of the sales cycle. You engage inbound and outbound leads, qualify opportunities, and ensure that only well-prepared, high-fit prospects move forward to our Sales Conversion Specialists (Closers).

Your role sets the tone for every deal. By the time a prospect reaches a Closer, they clearly understand our value, feel aligned with our services, and are ready for a focused, solution-oriented sales conversation.

This is a full-time, remote position, aligned with 9:00am–6:00pm EST.

Key Responsibilities

• Engage inbound and outbound leads via calls, email, and messaging platforms
• Qualify prospects based on fit, needs, readiness, and budget
• Communicate GigaBrands’ Amazon-focused services clearly and confidently
• Assess prospects’ experience with Amazon Seller Central and/or Vendor Central
• Handle high-level objections and clarify expectations before handoff
• Book qualified, well-prepared prospects into Closer calendars
• Provide clean, structured handoff notes so Closers can focus on conversion
• Maintain accurate CRM records and follow-up sequences
• Collaborate closely with Closers and Marketing to improve lead quality and messaging
• Consistently meet or exceed activity, booking, and qualification targets

Requirements

• 1–2+ years of experience as a Setter, SDR, or Sales Development professional
• Proven exposure to Amazon e-commerce environments, including Seller Central and/or Vendor Central
• Experience working with e-commerce brands, Amazon agencies, or performance marketing teams preferred
• Strong verbal and written communication skills
• Ability to build rapport quickly and ask effective qualifying questions
• Confidence handling early-stage objections and guiding structured conversations
• Familiarity with CRM systems and modern sales workflows
• Highly self-motivated, organized, and disciplined in a remote setup
• Strong time-management and follow-up skills

Key Performance Indicators (KPIs)

• (Final metrics defined at offer stage)
• Qualified calls booked per month
• Show-up rate on booked calls
• Lead-to-opportunity conversion rate
• Quality of handoff to Closers (fit, readiness, clarity)

Benefits

• High-performance, accountability-driven culture
• Fully remote, remote-first environment
• Clear growth path into Senior Setter or Closer roles
• Direct impact on revenue and pipeline quality
• Performance-based earning potential
• Work alongside a driven, ambitious global team

Apply now and become the first strategic step in GigaBrands’ sales engine.
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