French Speaking Customer Service for Telecommunications Department

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a French Speaking Customer Service Representative for the Telecommunications Department. This role is ideal for individuals who are passionate about technology and providing top-tier support to clients in the telecommunications industry.

Responsibilities

• Provide exceptional customer service to French-speaking clients via phone, email, and chat, addressing their inquiries and concerns related to telecommunications products and services.
• Assist customers with troubleshooting issues, account management, and product recommendations.
• Process customer orders, upgrades, and service changes accurately while ensuring compliance with company policies.
• Handle customer complaints and provide effective solutions to enhance customer experience and satisfaction.
• Maintain thorough knowledge of the telecommunications offerings to provide accurate and helpful information to clients.
• Document all customer interactions meticulously and contribute to service improvement initiatives.
• Collaborate with technical teams to resolve complex issues promptly.

Requirements

• Fluency in French and English, both written and spoken.
• Prior experience in customer service, particularly in the telecommunications or technology sector, is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and capacity to work in a fast-paced environment.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• A passion for technology and eagerness to assist customers in navigating telecommunications solutions.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks