Account Manager

Job Description

Aira is visual interpreting.

We are an assistive technology company on a mission to remove barriers and make the world more accessible. We operate 24/7/365 in three languages worldwide and provide service wherever there is an internet connection. 

Our service is live, human-to-human professional assistance for people who are blind or have low vision. Using the powerful combination of a camera and the Aira app on someone’s device of choice, a professionally-trained Visual Interpreter (an Aira Visual Interpreter) will assist by visually interpreting what is in the camera’s view or on screen, from describing to reading, explaining to navigating – just about anything, safely and securely. Visual Interpreter Supervisors support Visual Interpreters in creating outstanding and memorable interpreting experiences.

Aira is used in any industry – such as higher education, technology, retail, healthcare, transportation, and more. Our robust and growing network of partners committed to inclusion and accessibility includes airports, banks, major software companies, financial firms, retailers, and universities. With millions of calls to date, our Visual Interpreters empower individuals to overcome accessibility barriers every day by providing live, on-demand access to visual information. 

By joining this organization, you will have a major impact on the lives of millions of people worldwide who are blind or have low vision.

Role Objective:

• Aira is looking for a results-oriented Account Manager who is passionate about learning and creative problem solving. This full-time role is ideal for a mid career candidate who is interested in developing a career at the intersection of accessible technology and relationship development, has a history of achieving ambitious inside sales goals, and is an analytical problem solver.

Responsibilities:

• Strive to delight our fortune 100 corporate customers by becoming the knowledgeable partner and leader on accessible technology as it relates to employees and customers who are both low vision and or blind as well as hearing impaired communities.
• Take a consultative approach to optimizing employers usage of Aira's accessible technology through the use of data and actionable insights
• Perform in-depth data analysis to deliver actionable insights and recommendations
• Evaluate KPIs and optimize performance using a data driven approach
• Educate corporate and field staff on performance metrics, insights, and how to achieve greater results with Aira
• Work cross-functionally with sales, accommodations, operations, human resources and other partners to drive incremental revenue and increase satisfaction
• Candidates well-suited for the role are fast learners, data driven, strong communicators, effective listeners and project managers who are able to balance competing priorities.
• Provide leadership and guidance in developing the business case, integration strategy planning and due diligence

Key Skills:

• Entrepreneurial spirit, resourceful, flexible, and self-motivated
• Exceptional listening skills to help identify and understand needs and strengths of target companies
• Initiate and nurture relationships
• Builder and hunter mentality
• Create certainty out of ambiguity
• Creates trust authentically and quickly

Requirements

Studies show women and other marginalized groups are less likely to apply to a job because they do not meet 100% of the requirements. We encourage individuals with unconventional experience to apply. Experience in lieu of education may be applicable.

• A bachelors and or master’s in business, economics, computer science and or engineering, social work, rehabilitation.
• 5 years of experience in a leadership position in business development
• Expert level of understanding of the disability and visual impairment space, competitor and partner ecosystem as well as it’s applicability to Aira
• Deep familiarity with the Enterprise Accommodation Software and parallel market categories
• Excellent, executive-level, relationship skills with the ability to establish a dialogue with both internal key stakeholders and senior leadership as well as external parties
• Mission orientation and action-driven ability to repeatedly focus on doing what’s right for the business
• Strong, demonstrated, negotiation abilities on various business opportunities
• Exemplary verbal and written communication and presentation skills
• Methodical, data-empowered, commercial decision-making abilities with a demonstrated product-strategy focus
• Be 18 years of age or older
• Fluent in English
• Right to work in the United States

Availability:

• Availability to work the following full-time schedule (times are in PST):
• Monday - Friday: 9:00am-5:00pm
• Nights and weekend availability
• Travel up to 75% of the time including domestic and international (must have passport)

Skills and Traits:

• Communication – Demonstrate high level of emotional intelligence, understand needs, emotions, and concerns of clients before they do
• Problem Solving – Analyze issues that arise with clients and evaluate and weigh the impact and priority.
• Negotiation – Core to an account manager's role is their ability to win contracts with major brands. This means you need to harness effective trust building and a solution oriented mindset

Benefits

• 100% remote work - always was, always will be
• Paid training
• $400 Annual technology stipend
• Unlimited PTO
• Opportunity to shape a new profession
• Supportive, integrated team environment with ongoing development opportunities

Equal Opportunity

Aira does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Aira’s Values:

• We are powered by people.
• We embrace change and agility.
• We act with integrity, transparency, dignity, and respect.
• We are champions of inclusion, diversity, and accessibility.
• We pursue excellence & hold ourselves accountable for results.

Aira’s Operating Principles:

• Agility: We reconsider priorities and solutions when presented with new information, scenarios, and opportunities.
• Focus: We operate with a plan, based on our roadmap and aligned to our priorities.                        
• Diversity: We embrace a workplace that celebrates personal differences and the way those differences make us all stronger.
• Scalability: We expect and demand repeatable, documented processes to replace ad-hoc operations, so we can scale growth and support career movement.
• Fiscal Responsibility: We make financial (or investment) decisions using radical optimism coupled with disciplined, fiscal conservatism.
• Transparency: We engage in open, honest, and direct, two-way communication, because we trust one another.
• Corporate Social Responsibility: We support the community in matters related to health, employment, and independent living. This includes making our service available as broadly as possible to support these commitments.