Portuguese Speaking Customer Support for Online Content Creators

Job Description

Join our dynamic team at Mercier Consultancy as a Portuguese Speaking Customer Support Representative for Online Content Creators! In this role, you will be at the forefront of assisting our Portuguese-speaking clients who are creating and sharing engaging online content. Your main responsibilities will involve providing top-notch support to these creators, guiding them through our platform and ensuring they have the resources they need to thrive.

If you have a passion for digital media and excellent communication skills, we encourage you to apply! You will work closely with a diverse team and have the opportunity to shape the success of content creators across the globe.

Responsibilities

• Provide customer support in Portuguese via email, phone, and chat
• Assist content creators with inquiries about our platform and services
• Document all client interactions and resolutions in our tracking system
• Collaborate with product and support teams to address customer feedback
• Offer guidance on best practices for using the platform effectively
• Stay informed about updates and changes to the platform
• Participate in team training to enhance service skills

Requirements

• Fluency in Portuguese and English, both written and verbal
• Experience in customer support, preferably within the digital or content creation industries
• Strong communication skills with a focus on customer satisfaction
• Ability to troubleshoot issues and provide effective solutions
• Familiarity with online content creation and social media tools is advantageous
• Exceptional organizational skills and attention to detail
• Comfortable using customer support software and technology

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...