Spanish Speaking Customer Service for E-commerce Department

Job Description

Patrique Mercier Recruitment is a leading recruitment agency focused on connecting talented individuals with exciting job opportunities across Greece. We are currently seeking a Spanish Speaking Customer Service representative for the E-commerce Department. This dynamic role is perfect for individuals who are passionate about online retail and providing top-notch customer support. In this position, you will assist Spanish-speaking customers with their inquiries regarding online orders, product details, and returns, ensuring a seamless shopping experience. Your fluency in Spanish will be crucial in building relationships with customers and addressing their needs effectively. If you thrive in a fast-paced environment and are excited about contributing to the growth of the e-commerce sector, we want to hear from you!

Responsibilities

• Provide exceptional customer service via phone, email, and chat communications in Spanish.
• Assist customers with inquiries related to online orders, payments, and delivery issues.
• Handle and resolve customer complaints promptly and professionally.
• Guide customers through the online shopping process, including product selection and returns.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with the e-commerce team to enhance the customer experience and service efficiency.
• Stay updated on product offerings, promotions, and e-commerce best practices.

Requirements

• Fluency in Spanish (both spoken and written) is essential.
• Strong communication skills and a customer-oriented mindset.
• Prior experience in customer service or e-commerce is preferred.
• Excellent problem-solving abilities with attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with online shopping platforms and e-commerce processes is a plus.
• Proficient in using digital communication tools and customer management software.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training