Spanish Speaking Customer Support for Transportation Services Department

Job Description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support representative to join our Transportation Services Department. In this role, you will be instrumental in providing exceptional support to our Spanish-speaking clients, assisting them with all inquiries related to transportation services. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences. If you are fluent in Spanish and looking to further your career in customer support, we want to hear from you!

Responsibilities

• Provide excellent customer service via phone, email, and chat in Spanish.
• Assist customers with inquiries concerning transportation services, routes, and schedules.
• Resolve customer complaints and issues in a timely and effective manner.
• Educate clients about available services and solutions tailored to their needs.
• Document customer interactions accurately to contribute to service quality enhancements.
• Collaborate with team members and other departments to ensure seamless service delivery.

Requirements

• Fluency in Spanish (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service or related fields is preferred.
• Excellent problem-solving skills and a strong commitment to customer satisfaction.
• Aptitude for working in a fast-paced environment and the ability to handle multiple tasks.
• Positive attitude and willingness to collaborate with a diverse team.
• Experience with customer service software is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training