Dutch Speaking Customer Service for E-commerce Department

Job Description

Patrique Mercier Recruitment is a prominent recruitment agency dedicated to connecting talented professionals with exciting job opportunities. We are thrilled to announce an opening for a Dutch Speaking Customer Service representative for our E-commerce Department. This is a perfect opportunity for individuals who are enthusiastic about online shopping and are passionate about delivering exceptional customer service in a fast-paced environment. In this role, you will assist Dutch-speaking customers with their inquiries, provide support for online orders, and ensure a positive shopping experience. If you are ready to leverage your language skills while working in the dynamic e-commerce sector, we encourage you to apply!

Responsibilities

• Provide high-quality customer service via phone, email, and chat in Dutch.
• Assist customers with inquiries regarding products, orders, and returns.
• Efficiently resolve customer complaints and issues to ensure satisfaction.
• Document customer interactions and maintain accurate records in our system.
• Cooperate with team members to improve service delivery and enhance the customer shopping experience.
• Stay informed about product offerings, promotions, and company policies to provide accurate assistance.

Requirements

• Fluency in Dutch (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the e-commerce sector, is an advantage.
• Excellent problem-solving abilities focused on customer satisfaction.
• Ability to work in a fast-paced environment and manage multiple inquiries.
• Proficient in digital tools and customer service platforms.
• Team-oriented mindset with a dedication to delivering excellent service.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training