German Speaking Customer Service for Automotive Department

Job Description

Patrique Mercier Recruitment FR is delighted to announce an opening for a German Speaking Customer Service Representative for the Automotive Department. This role is a fantastic opportunity for individuals who are passionate about the automotive industry and thrive in a customer-focused environment.

Responsibilities

• Provide outstanding customer service to German-speaking clients, addressing inquiries related to automotive products and services.
• Assist customers with order processing, status updates, and product information.
• Handle customer complaints and resolve issues, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to escalate and resolve complex queries efficiently.
• Maintain an up-to-date knowledge of the automotive industry, including product specifications and market trends.
• Document all customer interactions and maintain accurate records to support quality assurance.
• Support promotional activities and provide feedback on customer insights to enhance service offerings.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably within the automotive or related industries.
• Strong communication and interpersonal skills.
• Ability to troubleshoot problems and provide effective solutions.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• A genuine interest in automobiles and the automotive sector.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks