German Speaking e-Cigarette Customer Support Health Department

Job Description

Patrique Mercier Recruitment is thrilled to present a new position for a German Speaking e-Cigarette Customer Support representative in our Health Department. This role is perfect for those who are dedicated to customer service and have a strong understanding of health-related issues surrounding e-cigarettes. As a part of our team, you will play a crucial role in assisting German-speaking customers by answering their questions, addressing their concerns, and providing them with accurate information regarding e-cigarette products and health implications.

Responsibilities

• Respond to customer inquiries about e-cigarettes and health issues in German.
• Provide clear and reliable information regarding product usage and safety measures.
• Resolve customer complaints and issues with professionalism and efficiency.
• Document all customer interactions and feedback accurately in the support database.
• Stay current on industry regulations and health guidelines related to e-cigarettes.
• Work collaboratively with team members to continuously improve customer service practices.

Requirements

• Fluency in German (spoken and written) is a must.
• Excellent communication skills with a strong customer service orientation.
• Experience in customer support or healthcare roles is highly desirable.
• Ability to provide information clearly and handle customer inquiries with care.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Familiarity with e-cigarettes and their health considerations is beneficial.
• Proficient in using digital tools and customer support software.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training