Dutch Speaking Customer Service for Online Streaming Service Department

Job Description

Patrique Mercier Recruitment is a leading recruitment agency focused on connecting candidates with exciting job opportunities in Greece. We are currently seeking a Dutch Speaking Customer Service representative for the Online Streaming Service Department. This role is perfect for individuals who are passionate about entertainment and committed to delivering excellent customer support. As a member of the customer service team, you will assist Dutch-speaking customers with their inquiries regarding streaming services, help resolve issues, and provide guidance on subscriptions and features. Your fluency in Dutch will be instrumental in ensuring that customers have a seamless experience with our client's online streaming offerings. If you are enthusiastic about helping others and want to be part of a thriving digital entertainment company, we would love to hear from you!

Responsibilities

• Deliver exceptional customer service through phone, email, and chat communications in Dutch.
• Assist customers with inquiries regarding account management, troubleshooting, and subscription services.
• Resolve customer complaints and queries in a professional and empathetic manner.
• Provide accurate information on streaming content, features, and promotions.
• Document customer interactions and feedback thoroughly in the CRM system.
• Collaborate with team members to enhance the overall customer experience.
• Stay informed on the latest trends in streaming content and services to assist customers effectively.

Requirements

• Fluency in Dutch (both spoken and written) is essential.
• Strong communication and customer service skills.
• Prior experience in customer service, particularly in the entertainment or streaming sector, is preferred.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to work independently as well as part of a collaborative team.
• Interest in streaming services and digital content is strongly desired.
• Proficient with digital tools and customer management systems.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training