Czech Speaking Customer Support for Transportation Services Department

Job Description

Patrique Mercier Recruitment is thrilled to offer a rewarding opportunity for a Czech Speaking Customer Support representative to join our Transportation Services Department. This role is tailored for individuals who are dedicated to providing exceptional service to customers in the transportation sector. You will handle inquiries, resolve issues, and support Czech-speaking clients, ensuring a smooth and efficient experience. If you are fluent in Czech and have a passion for customer service, we invite you to apply and join our dynamic team!

Responsibilities

• Provide high-quality customer support via phone, email, and chat in Czech.
• Assist customers with inquiries related to transportation services.
• Resolve customer complaints and ensure a high level of client satisfaction.
• Guide clients through our services and help them with any issues they may encounter.
• Maintain detailed records of customer interactions for continuous improvement purposes.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Fluency in Czech (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service or related roles is preferred.
• Ability to handle customer complaints with professionalism and empathy.
• A proactive attitude toward solving problems and meeting customer needs.
• Willingness to work flexible hours as required by the industry.
• Familiarity with customer service software and tools is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training