Spanish Speaking Customer Service for Online Travel Department

Job Description

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Spanish Speaking Customer Service Representative for the Online Travel Department. This position offers a fantastic chance to assist Spanish-speaking clients as they navigate their travel options and create memorable experiences.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat, addressing all travel-related inquiries.
• Assist customers with travel bookings, itinerary changes, and general questions about travel destinations and services.
• Guide customers through the booking process, ensuring they have the necessary information to make informed decisions.
• Handle customer complaints and feedback in a professional manner to enhance overall customer satisfaction.
• Collaborate with internal teams to resolve complex inquiries and provide timely solutions to customer issues.
• Stay informed about current travel trends, promotions, and company offerings to provide up-to-date information to clients.
• Accurately document customer interactions and maintain detailed service records for future reference.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, particularly in the travel or tourism sector, is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle various customer inquiries efficiently.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational capabilities.
• A passion for travel and helping clients to explore the world.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks