Spanish Speaking Customer Service Positions for Imperial Department

Job Description

Mercier Consultancy is on the lookout for enthusiastic Spanish Speaking Customer Service Representatives to join our Imperial Department. In this vital position, you will be responsible for delivering outstanding customer support to our Spanish-speaking clientele, ensuring their experience with our services is smooth and satisfying.

Your fluency in Spanish will enable you to facilitate effective communication, addressing client inquiries, resolving issues, and providing detailed information about our offerings within the Imperial Department. You will be a crucial part of our team, helping to build strong relationships with our customers.

Responsibilities

• Provide exceptional customer service in Spanish via phone, email, and chat
• Assist clients with questions and concerns related to our Imperial Department services
• Document all customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve customer issues promptly
• Gather and relay customer feedback to improve service offerings
• Stay updated on departmental offerings and changes in services
• Participate in training sessions to enhance customer service skills

Requirements

• Proficient in both Spanish and English with excellent communication skills
• Strong customer service orientation and problem-solving capabilities
• Previous experience in customer service, particularly in relevant sectors, is a plus
• Ability to manage multiple inquiries in a fast-paced setting
• Attention to detail and strong organizational skills
• Dedication to providing an excellent customer experience
• Experience with customer support software and CRM systems is preferred

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...