Nielsen

Bilingual Contact Center Sr Specialist

Job Description

Are you passionate about building strong customer relationships and contributing to groundbreaking research?

As a Bilingual Contact Center Senior Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity to join a global leader and make a real impact.


Job Responsibilities
  • Cultivate and maintain strong relationships with Nielsen panel families.
  • Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
  • Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
  • Collect accurate device information and ensure data collection integrity.
  • Exceed performance goals related to sample quality and customer satisfaction.


    • What You'll Bring
  • Fluency in both English and Spanish (written and verbal) is a must.
  • Excellent communication, negotiation, and customer service skills.
  • Prior sales experience is a significant plus.
  • Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
  • Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
  • High school diploma or equivalent work experience.

    • What We Offer
  • Competitive Base Salary
  • Above-the-law Benefits featuring medical insurance, life insurance, food vouchers, 30 days of Christmas bonus, among others.
  • Flexible Schedules (In-Office): We offer a variety of shift options to accommodate diverse needs, while working from our modern office. Exact shift details will be discussed during the interview process.
  • Join a global leader and contribute to cutting-edge media measurement research.

    • JOIN THE NIELSEN TEAM!


    Apply Now
    Job Summary

    Mercier Consultancy

    Spanish Speaking Rapid Response Customer Service Teams - Deployed Across Europe

    Location: Various Locations Across Europe (Travel Required)Employment Type: Full-time / ContractAbout Mercier ConsultancyMercier Consultancy is a leading provider of cust;
    • Spain Only
    • yesterday

    Patrique Mercier Recruitment Nordic

    Italian speaking customer support in Greece - With full relocation

    Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for an Italian Speaking Customer Support representative to work in Greece, complete with a full ;
    • Greece Only
    • yesterday

    Lodgify

    Customer Support Specialist (LATAM)

    ⭐ About the roleWe’re looking for a Customer Support Specialist to join the Lodgify team in Barcelona!As a Customer Support Specialist, your primary focus will be helping;
    • Spain Only
    • 5 hours ago

    Patrique Mercier Recruitment Tr

    Work in Greece - Portuguese Speaking Customer Support for a Smoke-Free Future

    Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Support Representative focused on a Smoke-Free Future. Bas;
    • Portugal Only
    • 5 hours ago