Lodgify

Customer Support Specialist (LATAM)

Job Description

⭐ About the role

We’re looking for a Customer Support Specialist to join the Lodgify team in Barcelona!

As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software. You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.


⭐ How will you make an impact?:
  • Guide customers via email, phone, and chat.
  • Troubleshoot complex issues related to the Lodgify software.
  • Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible
  • Identifying and documenting bugs or issues in the Lodgify software
  • Developing technical documentation for internal and external use
  • Ensuring customer satisfaction and timely issue resolution

    • ⭐ What makes you a great fit:
  • Minimum 2 years of experience in customer support, tech support, or a similar role
  • Strong verbal and written communication skills in English are a must.
  • Excellent troubleshooting skills and ability to diagnose complex platform-related issues.
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk.

    • ⭐ How can you earn extra bonus points?
  • Experience in the travel or hospitality industry is a plus!

    • Apply Now
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