Spanish Speaking Rapid Response Customer Service Teams - Deployed Across Europe

Job Description

Location: Various Locations Across Europe (Travel Required)
Employment Type: Full-time / Contract

About Mercier Consultancy

Mercier Consultancy is a leading provider of customized customer service solutions, recognized for our ability to deploy rapid response teams across Europe. Our mission is to ensure that our clients can effectively manage customer expectations, particularly during high-demand situations.

Position Overview

We are searching for enthusiastic individuals to join our Spanish Speaking Rapid Response Customer Service Teams. In this role, you will be deployed to various locations across Europe to provide immediate customer service support. Your expertise will be essential in helping our clients maintain exceptional service quality during peak times.

Key Responsibilities

• Provide outstanding customer service in both Spanish and English, addressing inquiries and resolving issues efficiently.
• Be available to travel on short notice to different client sites throughout Europe.
• Quickly adapt to diverse corporate cultures, policies, and customer relationship management systems.
• Effectively manage customer complaints, ensuring a focus on resolution and customer satisfaction.
• Coordinate with client teams to enhance service delivery and provide a seamless customer experience.
• Maintain accurate documentation of customer interactions for quality assurance purposes.

Requirements

Qualifications

• Fluency in Spanish with strong proficiency in English; additional languages are a plus.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Flexibility and willingness to travel frequently across Europe.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to thrive in high-pressure situations and manage multiple tasks effectively.
• Experience in fast-paced or crisis environments is highly desirable.

Benefits

What We Offer

• Competitive salary and travel allowances.
• The opportunity to work in diverse industries and locations.
• Career growth within Mercier Consulting’s high-end service network.
• A dynamic and fast-paced work environment where no two weeks are the same.

Are you ready to be part of an exclusive team that solves critical customer service challenges across Europe? Apply now and join Mercier Consulting’s elite Rapid Response Team!