Junior Client Success Manager

Job Description

The Role

The Junior Client Success Manager is responsible for managing a portfolio of client accounts and ensuring the successful delivery, adoption, and ongoing use of our mental health benefits platform. They act as the main day-to-day contact for their clients, helping ensure programmes run smoothly, clients are supported, and employees are able to access and benefit from the platform, while working closely with senior team members for guidance on more complex situations.

What You'll Do

Main Responsibilities

• Manage a portfolio of client accounts and act as the primary day-to-day contact
• Own the delivery and execution of the mental health benefits platform across assigned clients
• Implement client programme plans aligned with workforce needs and agreed goals
• Build and maintain strong relationships with HR and business stakeholders
• Drive client satisfaction, retention, and account growth within your portfolio
• Coordinate with internal teams including Sales, Product, Clinical, Marketing, and Delivery
• Track engagement, utilisation, and outcome data to monitor account health and performance
• Collect and share client feedback to support product and service improvements

Requirements

• Experience in client success, account management, customer success, HR, healthcare, or a related field

• Comfortable owning client relationships and managing multiple accounts independently
• Strong organisational and project management skills
• Clear communicator who builds trust with clients and internal teams
• Analytical mindset with comfort working with data and metrics
• Proactive, accountable, and able to manage priorities effectively
• Interest in mental health, wellbeing, or employee benefits is a plus

Benefits

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together