Customer Service Representative

Job Description

We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a smooth and positive experience across multiple communication channels.

Requirements

Key Responsibilities:

• Respond promptly and professionally to customer emails regarding order status, product inquiries, and general concerns
• Provide real-time assistance through Shopify live chat, delivering accurate and helpful solutions
• Manage and respond to messages, comments, and inquiries on Facebook and Instagram
• Maintain a high level of customer satisfaction through clear communication and problem-solving
• Escalate complex issues when necessary and follow up to ensure resolution

Requirements:

• Hands-on experience with Shopify, email support systems, and social media platforms (Facebook & Instagram)
• Strong written English communication skills
• Solid customer service mindset with the ability to handle inquiries efficiently and empathetically
• Good organizational skills and attention to detail
• Comfortable using computers and learning new tools quickly

Work Schedule:

• Availability between 6:00 AM – 10:00 PM EST (flexible scheduling within this window)

Preferred Qualifications:

• Female candidate
• Pet owner or someone who enjoys working with pet-related brands/products (a plus)