Customer Service Representative

Job Description

Customer Service Representative / Salesperson – Mobility Rentals (Remote)

Position Overview

RemoteVA are looking for experienced and customer-focused Customer Service Representatives / Salespersons to join our Mobility Rentals team. In this role, you will assist customers with mobility equipment rentals, process orders over the phone, coordinate deliveries, and serve as the primary point of contact throughout the rental process.

The ideal candidate has strong sales and customer service experience, excellent communication skills, and the ability to manage multiple customer interactions efficiently in a fast-paced environment.

This role requires clear and professional English communication skills and the ability to provide outstanding customer support while also identifying sales opportunities.

Key Responsibilities

Customer Support & Communication

• Answer inbound calls and assist customers with mobility rental inquiries
• Guide customers through the rental process and recommend suitable products or services based on their needs
• Serve as the main point of contact during the entire rental cycle
• Provide timely updates regarding delivery schedules, rental status, and order changes
• Handle customer concerns professionally and resolve issues efficiently

Sales & Order Processing

• Assist customers in placing rental orders over the phone
• Upsell additional rental products or services when appropriate
• Accurately process customer orders and payments
• Maintain a professional and customer-focused sales approach
• Follow up with customers to ensure satisfaction and encourage repeat business

Coordination & Administrative Tasks

• Coordinate with delivery personnel regarding delivery schedules and order status
• Update customer information, orders, and notes in company systems
• Use Gmail, Google Sheets, and Stripe for daily operations
• Monitor ongoing rentals and ensure smooth communication between customers and the operations team
• Maintain accurate records and organized documentation

Qualifications

• Previous experience in Customer Service and Sales is required
• Hospitality experience is a strong advantage
• Excellent spoken and written English communication skills
• Confident and professional phone presence
• Strong multitasking and organizational skills
• Ability to work in a fast-paced environment
• Comfortable handling customer concerns and sales conversations
• Experience using Gmail, Google Sheets, and Stripe or similar platforms
• Reliable internet connection and suitable remote work setup

Preferred Skills

• Strong problem-solving abilities
• Ability to build rapport quickly with customers
• Attention to detail and follow-through
• Ability to work independently with minimal supervision
• Sales-driven mindset with strong customer relationship skills

Schedule

• Full-time schedule
• Operating hours: 9:00 AM – 5:00 PM
• Open 7 days a week
• Multiple candidates may be hired to cover schedules and operations

Work Setup

• Remote / Work From Home

Ideal Candidate

We are seeking someone who is highly dependable, sales-oriented, customer-focused, and capable of managing customer relationships from initial inquiry through delivery completion. Candidates with strong communication skills and a background in customer service, sales, or hospitality will excel in this role.