Customer Service Representative

Job Description

Kim Orthodontics LLC is seeking an enthusiastic and detail-oriented Customer Service Representative to join our dedicated team. In this vital role, you will be the first point of contact for our patients, so exceptional communication skills and a friendly demeanor are essential. You will work closely with our orthodontic team to ensure a smooth and welcoming experience for patients from the moment they contact us. Your responsibilities will include answering patient inquiries, scheduling appointments, and managing patient records, all while maintaining confidentiality and professionalism. Our ideal candidate will demonstrate a commitment to patient care, possess strong problem-solving abilities, and have a genuine desire to help others. You will assist in educating patients about our services and treatment options, contributing to an overall positive experience in our practice. We pride ourselves on fostering a collaborative and supportive working environment where every team member's contribution is valued. If you are looking for a rewarding opportunity to make a difference in people's lives while working in a fulfilling job, we encourage you to apply today and be part of the Kim Orthodontics family!

Available Shifts

• Shift 1: Tues, Wed, Thurs, Fri from 2:00 AM to 12:00 PM
• Shift 2: Thurs, Fri, Sat, Sun from 2:00 AM to 12:00 PM

Compensation

• $6 per hour

Location

• Homebased

Responsibilities

• Answer the phone 
• Scheduling appointments
• Correspond with patients via phone, text message, and email
• Answer treatment-related questions
• Ensure all appointment openings have been filled
• Ensure all metrics are achieved on a daily, weekly, and monthly basis

Requirements

Qualifications

• Minimum of 2 years call center experience
• Be fluent in English with no accent
• Be pleasant-sounding and easy to understand on the phone
• Have a high proficiency in reading and writing in English
• Be able to type quickly and accurately (50 wpm or greater)
• Be able to work at consistently high-levels without mistakes
• Have a good grasp of computers and technology
• Sales experience would be helpful
• Please elaborate if you have any previous experience with orthodontics, braces, or Invisalign