Program Manager, Quality and Safety

Job Description

The Program Manager, Quality & Safety will lead quality assurance, patient safety, and clinical performance improvement programs across the organization. This role is responsible for driving end-to-end execution of quality and safety initiatives while owning operational and data workflows supporting clinical oversight, chart reviews, clinician performance monitoring, and partner reporting.

The ideal candidate is highly organized, detail-oriented, and comfortable working with large datasets, dashboards, and cross-functional stakeholders. This role will partner closely with Clinical Leadership, Compliance, Operations, and partner teams to ensure quality and safety standards are met, programs are executed efficiently, and reporting is accurate and actionable.

Key Responsibilities

Quality & Safety Program Management

• Lead end-to-end execution of quality and safety initiatives, including planning, stakeholder alignment, timelines, and reporting.
• Develop and maintain program plans for clinical audits, quality metrics, incident reporting, and risk mitigation efforts.
• Track progress, risks, and outcomes to ensure initiatives are delivered on time and with measurable impact.

Data Management & Reporting

• Prepare monthly quality reports, dashboards, and partner-facing reporting deliverables.
• Generate clinician scorecards, chart review summaries, and tracking lists for clinicians under review.
• Support internal and external quality meetings by preparing materials, summaries, and performance reporting

Chart Review Operations

• Identify, pull, and categorize charts for routine, priority, and focused chart reviews using established rubrics.
• Track and support chart review workflows for new and existing clinicians.
• Ensure timely completion of chart reviews and provide status updates to clinical leadership.

Operational & Administrative Support

• Maintain accurate quality and clinician tracking documentation across systems (including JIRA or similar tools).
• Support onboarding workflows by ensuring clinician records, quality tracking, and supervision details are up to date.
• Assist with implementation calls and provide support related to clinical quality and NP supervision requirements.

Tool Development & Process Improvement

• Support the development and implementation of tools to streamline quality reporting, chart review operations, and supervision tracking.
  Identify opportunities to automate manual processes and improve reporting efficiency.
• Partner with internal teams to enhance visibility and access to quality and supervision data.

Cross-Functional & Partner Collaboration

• Work closely with clinical leadership and partner-facing teams to meet ongoing reporting needs and respond to ad-hoc requests.
• Ensure partner quality requirements are supported through accurate reporting and operational execution.

Requirements

• Bachelor’s degree in Healthcare Administration, Public Health, Data Analytics, or a related field (Master’s degree preferred).
• Minimum of 2 years of experience in clinical quality reporting and analysis, data management, or healthcare program management.
• Experience working in a healthcare environment with a focus on clinical quality, compliance, process or performance improvement.
• Excellent written and verbal communication skills, with the ability to interact effectively with clinicians, leadership teams, and external partners.
• Proven ability to work cross-functionally, partnering with clinical leadership, operations, and IT teams.
• Experience working directly with external partners and stakeholders to meet contractual obligations and reporting requirements.
• Ability to manage complex projects, including the development and implementation of new processes or systems.
• Knowledge of patient safety, adverse event reporting, and strategies to improve clinical outcomes.
• Demonstrated ability to adapt to new systems and tools quickly.
• Strong problem-solving skills with a continuous improvement mindset.
• Ability to work independently while managing multiple priorities and deadlines.
• Experience with JIRA and Looker preferred.

Benefits

• Competitive Compensation. The annual salary for this role is $85,000.
• Fun, Fast-paced Environment. An environment that is focused on disrupting the status quo and challenging conventional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
• Health, dental, and vision insurance. Also includes Basic Life and ADD offerings.
• 401k & Parental Leave Benefits offered to all full-time employees.
• Generous PTO. We trust our employees to make the right decisions for the business, and we also recognize that means taking time to take care of yourself.