Hhaexchange

Sr. Product Manager, RCM

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Job Description

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. 

The Senior Product Manager is responsible for maximizing the success of their products by analysis, planning and execution throughout the entire product lifecycle.  This includes gathering and prioritizing market/product requirements, defining the product vision and goals, and collaborating with Product Management leadership, Product Development, Sales and Marketing, and Delivery teams to deliver successful products and ensure revenue and client satisfaction goals are met.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.



Essential Job Duties
  • Lead the development of complex product features and initiatives. 
  • Support development and management of:
  • Revenue cycle management products
  • Payroll processing solutions
  • Drive innovation by identifying and applying emerging AI and automation capabilities to RCM and payroll workflows
  • Work with data to identify market trends and customer insights.
  • Define and track success metrics (KPIs) for product performance. 
  • May mentor and support a team of Product Managers to understand market needs and optimize high quality and high value throughput of the product R&D teams.
  • Ensure compliance with industry standards.
  • Be self-accountable for your product domain’s effectiveness in achieving broader strategic business objectives by formulating and executing product strategies, roadmaps, and release plans.
  • Develop a deep understanding of your product’s target markets, features and functionality, limitations, opportunities, buyer/user personas, competitive advantages, threats, etc.
  • Conduct regular product roadmap reviews, product demos, and product advisory workshops with internal and external stakeholders.
  • Prepare and present new product business cases to senior leadership.
  • Partner with Product Management and Technology Leadership on long-term strategic initiative planning and resource alignment.
  • Partner with Sales and Marketing in areas such as understanding evolving market needs, ensuring success of campaigns, collaborating on packaging and pricing, assisting with large/complex sales opportunities, etc.
  • Partner with Implementation teams to ensure products can be implemented and configured efficiently based on varying market/client needs and help troubleshoot any bottlenecks through product enhancements and/or improved tooling.
  • Partner with Support and Client Success teams to facilitate smooth product releases, intake and understand customer feedback, and help troubleshoot product support call drivers.
  • Ensure products meet billing compliance standards and support operational efficiency for billing teams, coordinators, and administrators.
  • Explore and define how regulatory changes (e.g., CMS, payer policy updates, EVV requirements) create product opportunities and compliance obligations.
  • Work with engineering and architecture teams to balance new feature development with technical debt, performance, and security considerations.

    • Other Job Duties
  • Other duties as assigned by supervisor or HHAeXchange leader.

    • Travel Requirements
  • Travel 10-25%, including overnight travel

    • Required Education, Experience, Certifications and Skills
    • 5+ years of experience in Product Management preferably in the healthcare SaaS space, with experience in both strategic and tactical capacities.
    • 5+ years of experience in revenue cycle management, billing operations, and/or payroll within healthcare settings.
    • Bachelor's degree in Business, Computer Science, Engineering, or a related field
    • Deep understanding of SaaS business models, pricing, and customer management.
    • Advanced product roadmap planning and prioritization skills.
    • Proficiency in customer journey mapping and VoC analysis.
    • Excellent cross-functional leadership and decision-making skills. 
    • Ability to leverage data analytics to drive decisions.
    • Expert-level communication skills for eliciting and understanding customer needs, conveying vision, authoring complex product requirements, and delivering crisp market-facing documents and presentations.
    • Ability to develop strong working relationships and assert influence across departments to manage stakeholder expectations and drive the overall success of the product.
    • In-depth understanding of Agile Product Management and Development principles.  Classroom Agile/Scrum training or certification a plus.
    • Familiarity with SaaS business model and associated product health metrics and configuration concepts.
    • Experience in defining and/or executing on go-to-market strategies and plans.
    • Working experience with Jira, Confluence, Product Plan, or similar tools.
    • Proficiency with AI-powered product development tools (e.g., Claude, Copilot, Bolt) and design tools such as Figma to accelerate discovery, prototyping, and requirements definition.
    • Ability to communicate clearly and build strong relationships with customers and internal team members.

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