Director of People Operations

Job Description

Architect the People Engine Behind a High-Growth eCommerce Company

Hadley Designs is seeking a Director of People Operations to design and lead the people systems that power our continued growth. This role is responsible for building scalable, high-performance people operations that directly enable talent acquisition, retention, and development as the business grows.

This is not a traditional HR administration role. The Director of People Operations is a people systems leader and strategic partner to leadership, accountable for building the talent, capacity, and operating structure required to execute against growth objectives.

If you enjoy building systems that don’t just look good on paper—but actively drive performance, engagement, and scale—this role offers meaningful ownership and long-term impact.

What Winning Looks Like

Within the first 90 days, people operations bring greater clarity and momentum to the organization. Roles are better defined, expectations are clearer, and leaders have stronger tools to attract, onboard, and manage talent effectively.

Within the first year, people operations function as a growth-enabling engine. Talent acquisition is more predictable, high performers are retained and developed, leadership has confidence in workforce planning, and people systems actively support the company’s ability to scale.

Your Role in the Organization

Primary Focus

Build and own people systems that enable the company to attract, retain, and develop the talent required to hit growth goals—while reinforcing accountability, role clarity, and operating discipline across the organization.

You will be accountable for:

• Designing workforce planning and talent engagement systems aligned to growth objectives
• Building repeatable approaches to talent acquisition, onboarding, and role clarity
• Establishing performance expectations, evaluation frameworks, and development paths
• Creating a consistent, professional talent experience that supports long-term engagement and retention
• Partnering with leadership on organizational design, capacity planning, and team effectiveness
  

Key Responsibilities

• Design and maintain scalable systems for sourcing, engaging, onboarding, and renewing talent
• Build performance and development frameworks tied to outcomes, accountability, and role clarity
• Support leaders with guidance on managing performance, growth, and expectations
• Maintain people-related documentation, agreements, and operating processes
• Provide workforce insights and reporting to support leadership decision-making
• Partner with external providers as needed to support people operations

How Success Is Measured

• Improved ability to attract and onboard high-quality talent predictably
• Strong retention and development of high-performing contributors over time
• Clear workforce plans aligned to business growth goals
• Leadership confidence in people systems and talent readiness
• Predictable, scalable people operations that support execution

Who You Are

• A systems-oriented People Operations or HR leader who thinks in outcomes, not activities
• Comfortable operating in fast-growing, distributed environments
• Confident partnering with executives on talent, structure, and capacity decisions
• Detail-oriented, thoughtful, and trusted with sensitive matters
• Able to balance structure with adaptability as the organization evolves
• Motivated by building durable systems that enable people and teams to perform
  

Requirements

Experience & Qualifications

• Bachelor’s degree in Human Resources, Business, or related field
• 5+ years of progressive HR or People Operations experience, including leadership responsibility
• Experience supporting distributed, remote, or contractor-heavy teams preferred
• Demonstrated success building people systems that support hiring, retention, and development
• Strong working knowledge of people operations fundamentals and employment practices
  

Benefits

Why Join Hadley Designs?

• Build the people function as a true growth lever that directly supports execution and scale
• Partner closely with executive leadership on scaling the organization
• Operate in a high-ownership, execution-focused environment
• Remote flexibility with real responsibility and influence
• Help shape how a modern, fast-growing company builds and retains talent

Apply Today

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