Portuguese Speaking Customer Service for Leading Domestic Appliances - Remote GR

Job Description

Patrique Mercier Recruitment PT is excited to offer a fantastic opportunity for a Portuguese Speaking Customer Service Representative to join a Leading Domestic Appliances Company, working remotely from Greece. This position allows you to engage with customers who are passionate about high-quality home appliances, providing them with the exceptional service they deserve. If you are fluent in Portuguese and have a knack for customer service, this is your chance to be part of a team dedicated to delivering expert advice and solutions to clients in a thriving industry.

Key Responsibilities

• Provide outstanding customer support in Portuguese by addressing inquiries related to domestic appliances, including product features, troubleshooting, and service requests.
• Resolve customer issues efficiently, ensuring a positive customer experience throughout the engagement.
• Maintain accurate records of customer interactions, documenting inquiries and corresponding solutions.
• Collaborate with internal teams to escalate complex issues and ensure timely follow-up with customers.
• Stay updated on product knowledge to provide informed recommendations and support to customers.
• Engage proactively with customers to understand their needs and deliver personalized service.
• Participate in ongoing training and development to enhance skills and industry knowledge.

Requirements

• Fluency in Portuguese and strong English communication skills, both written and spoken, are essential.
• Previous experience in customer service, particularly in the home appliances or consumer goods sectors, is preferred.
• Strong problem-solving skills and a customer-focused attitude dedicated to achieving satisfaction.
• Excellent communication skills, with the ability to build rapport with customers and understand their needs.
• Ability to work independently in a remote environment while managing time effectively.
• Attention to detail and strong organizational skills for managing inquiries efficiently.
• A genuine interest in domestic appliances and technology is a plus; however, full training will be provided.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.