Norwegian Speaking Customer Service - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is pleased to offer a rewarding opportunity for a Norwegian Speaking Customer Service Representative to work remotely in Greece. This position is perfect for individuals who are passionate about delivering exceptional customer service while enjoying the flexibility of a remote work environment. As a key representative for our esteemed clients, you will engage with Norwegian-speaking customers, assisting them with inquiries, providing solutions, and enhancing their overall experience with the brand. This role represents a unique chance to apply your language skills and customer service expertise in a supportive and dynamic environment. If you’re a motivated individual looking to contribute to a leading company while working from home, we encourage you to apply!

Key Responsibilities

• Offer outstanding customer support in Norwegian, addressing queries related to products and services effectively.
• Resolve customer complaints with professionalism and empathy, ensuring a high level of customer satisfaction.
• Accurately document all customer interactions, maintaining detailed records for future reference.
• Work collaboratively with cross-functional teams to tackle complex issues and enhance service delivery.
• Stay updated with product knowledge to provide customers with the latest information and effective solutions.
• Engage with customers through various communication channels, including email, phone, and chat, with a friendly approach.
• Participate in training and development activities to improve both product knowledge and customer service skills.

Requirements

• Fluency in Norwegian and excellent English communication skills, both written and spoken, are essential.
• Previous experience in customer service is preferred, with a focus on providing outstanding support.
• Strong problem-solving abilities and a commitment to achieving high levels of customer satisfaction.
• Exceptional communication and interpersonal skills, capable of building rapport with customers.
• Ability to work independently in a remote setting while managing time effectively.
• Attention to detail and organizational skills necessary for accurate record-keeping.
• A genuine interest in providing superior customer service; industry knowledge is a plus, but training will be provided.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.