Job Description
We are looking for an Account Manager with passion, high energy, supply chain knowledge and sales experience within the software industry to join our vibrant and successful team!
The Account Manager is responsible for identifying and generating new sales within Loadsmart’s existing install base and new customers. They are tasked with establishing business-owner relationships, understanding business needs, onboarding, enabling and educating customers; and, developing end-to-end account plans and strategies to expand Loadsmart’s penetration within existing and new accounts.
You will manage a customer portfolio, working with each account to build a strong and long-lasting customer relationship as you onboard, educate and enable, grow, renew and cross-sell our flagship product stack.. You will be directly responsible for monitoring your customers’ life cycle and actively contribute to building and strengthening the customer’s journey focusing on delivery of the best possible experience.
LOCATION: Remote - Brazil
WHAT YOU GET TO DO...
Serve as the point person to identify, prioritize, pursue, and close expansion opportunities within New and existing Loadsmart customersProvide full-cycle post-sales activities for our products including onboarding, enablement and adoption, product demonstrations, and renewalsIdentify and leverage opportunities that will lead the customers to achieve better results and help our products evolveDevelop and deliver a comprehensive business plan to address customer's priorities and hurdles. Use value justification, benchmarking and return-on-investment data to support decision process to ensure revenue target delivery and growthEstablish positive relationships based on knowledge of customer requirements and dedication to value. You ensure any new customer is successful with the product they purchased because you fully understand their needs and reasoning for requesting/buying the tools they did.Actively understand each account’s strategic growth plans, technology strategy and the competitive landscape. Review public information (i.e. new executive appointments, earnings statements, presses releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customerUpsell and cross-sell to customers who can benefit from additional servicesNegotiates new contract terms on all SaaS renewalsDrive resolution of account issues including billing, support, product, and other departmentsInterview and survey customers according to our feedback-gathering process Strive to learn the products in depth to become a subject matter expert in system functionalityYOU HAVE EXPERIENCE…
3+ years of experience as an Account Manager or Customer Success Analyst for SaaS products3+ years of experience in the logistics industry preferredProven track record of working in a customer-facing roleExcellent English language skillsStrong communication skills, both written and verbal, to effectively understand and communicate customer expectationsCustomer-oriented: genuine interest in the customer’s business and in what the customer communicates, needs, and expectsProblem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customersInfluence: the ability to map customers’ internal political environment and to positively influence the decision-making processData analysis: ability to understand and interpret data with a focus on generating insightsResults-oriented: ability to understand the goal, remain motivated, and consistently keep focusing on the outcome, no matter the obstaclesHigh technical aptitude and overall understanding of technologyExperience with CRM is a plus - preferably Salesforce
