Dutch Speaking Customer Service Expert for Ecommerce platform - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is delighted to present an incredible opportunity for a Dutch Speaking Customer Service Expert to join a leading Ecommerce platform, working remotely from Greece. In this role, you will be at the forefront of customer interaction, assisting Dutch-speaking clients with their inquiries, troubleshooting issues, and providing exceptional support throughout their online shopping experience. If you are passionate about customer service and have a keen interest in the E-commerce industry, this could be the perfect fit for you!

Responsibilities

• Provide outstanding customer service to Dutch-speaking clients through various communication channels, including email, chat, and phone.
• Troubleshoot and resolve customer inquiries related to orders, products, and website navigation efficiently.
• Assist customers with their online shopping experience, providing personalized recommendations and support.
• Handle and escalate customer complaints professionally, ensuring a satisfactory resolution.
• Maintain accurate records of customer interactions and transactions for quality assurance and future reference.
• Collaborate with team members to enhance service delivery and improve the overall customer experience.
• Stay informed about product knowledge, promotions, and company policies to provide accurate information.

Requirements

• Fluency in Dutch and English is essential; knowledge of additional languages is a bonus.
• Prior experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a customer-oriented mindset.
• Detail-oriented with great organizational abilities.
• Interest in E-commerce and familiarity with online shopping platforms is advantageous.
• Must have a reliable internet connection and a suitable home workspace for remote work.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.