Portuguese Speaking Customer Service for Pharmaceuticals industry

Job Description

Patrique Mercier Recruitment FR is excited to announce a new opportunity for a Portuguese Speaking Customer Service Representative in the Pharmaceuticals industry. This role offers a chance to work within a leading pharmaceutical company, providing essential support and expertise to Portuguese-speaking clients and healthcare professionals.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients and healthcare providers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to pharmaceutical products, including dosage, usage, and safety information.
• Handle customer complaints and issues with professionalism, ensuring timely resolutions and customer satisfaction.
• Maintain comprehensive knowledge of the company's product range and relevant industry regulations.
• Document customer interactions accurately and contribute to the continuous improvement of customer service processes.
• Collaborate with internal teams to address complex inquiries and ensure compliance with industry standards.
• Participate in training and development initiatives to enhance product knowledge and customer service skills.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the pharmaceuticals or healthcare industry.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with pharmaceutical products and relevant regulations is an advantage.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills and the ability to work independently.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks