German Customer Support Specialist

Job Description

Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.

Key Responsibilities

• Manage customer interactions via phone, email, and chat
• Handle orders, refunds, shipping issues, and payment queries
• Liaise with internal teams, couriers, and partners
• Resolve complex cases and escalate when needed
• Maintain high customer satisfaction and meet KPIs

Requirements

• Fluent German + strong English (C1)
• Strong communication and problem-solving skills
• Detail-oriented and able to work under pressure
• Team player with a proactive mindset
• Flexibility for shift work

Working Hours

• 40h/week, rotational shifts
•  Monday–Sunday, 07:00–24:00

Benefits

• Without accommodation: ~€1,523
• With accommodation: ~€1,200 + housing
• Meal allowance (€7/day)
• Performance bonus up to €150
• Health insurance from day one
• Paid holidays + bonuses

Training

• 15–20 days (Mon–Fri, 09:00–18:00, in English)

Contract

• Fixed-term (~12 months), with potential to become permanent