Portuguese Speaking Customer Service Agent - Work In Greece - Paid Relocation

Job Description

Mercier Consultancy MD is delighted to offer a rewarding opportunity for a Portuguese Speaking Customer Service Agent to join a dynamic team, with the option to work in Greece and benefit from paid relocation. In this role, you will provide exceptional customer support to Portuguese-speaking clients, ensuring their inquiries and needs are addressed with professionalism and care.

Responsibilities

• Handle customer inquiries and provide support to Portuguese-speaking customers via phone, email, and chat.
• Offer detailed information about products and services, assisting customers in resolving issues efficiently.
• Manage and document all customer interactions accurately using CRM systems.
• Collaborate with internal departments to escalate and resolve complex issues as required.
• Maintain up-to-date knowledge of company products, policies, and promotions to provide accurate assistance.
• Ensure high levels of customer satisfaction through timely and effective communication.

Requirements

• Fluency in Portuguese (both written and spoken); proficiency in English is a plus.
• Proven experience in customer service or related roles, preferably in a remote or multinational environment.
• Excellent communication and interpersonal skills focused on customer satisfaction.
• Ability to remain calm and professional when handling challenging situations.
• Familiarity with CRM software and standard office tools.
• Self-driven, organized, and comfortable working independently in a remote or office setting.
• Willingness to relocate to Greece with paid relocation assistance.
• A passion for delivering outstanding customer service and a collaborative team mindset.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...