Portuguese Speaking Support Specialist - Work In Sofia - Paid Relocation
- Mercier Consultancy Group
- Remote Portugal
Job Description
Mercier Consultancy MD is excited to offer a fantastic opportunity for a Portuguese Speaking Support Specialist to join our team in Sofia! This role comes with paid relocation support, making your transition smooth and hassle-free. As a key member of our customer service team, you will provide exceptional support to Portuguese-speaking customers, ensuring their needs are met with professionalism and care.
Your Role
As a Portuguese Speaking Support Specialist, your main focus will be to assist customers with their inquiries and provide solutions across various communication channels. Your expertise will contribute to a positive customer journey and reinforce our reputation for outstanding service.
Key Responsibilities
- Respond promptly to customer inquiries in Portuguese via phone, email, and chat.
- Resolve issues related to products or services efficiently and accurately.
- Maintain accurate records of customer interactions and problem resolution.
- Collaborate with relevant teams to ensure thorough issue resolution.
- Stay informed about company offerings, policies, and updates to provide accurate information.
- Participate in ongoing training to enhance knowledge and service quality.
Requirements
- Fluency in Portuguese (both spoken and written) is essential; proficiency in English is advantageous.
- Previous experience in customer support or a related field is preferred.
- Strong communication and interpersonal skills with a customer-oriented mindset.
- Ability to handle multiple tasks and maintain composure under pressure.
- Proficiency with customer service software and CRM systems.
- Positive attitude, adaptability, and a willingness to work in a diverse team environment.
- Readiness to relocate to Sofia with paid relocation assistance provided.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- 1500 Euro Signing Bonus
- Fully Paid Training
- Health Insurance
- And Much More...
