Portuguese Speaking Customer Service for Energy (Oil & Gas) industry

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative specializing in the Energy (Oil & Gas) industry. This role offers a unique chance to be part of a dynamic team that supports clients and stakeholders in one of the most critical sectors globally.

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients in the Oil & Gas industry through phone, email, and chat.
• Assist customers with inquiries related to services, account management, and product information.
• Support clients throughout their journey, from initial inquiries through to post-sale support.
• Handle customer complaints and concerns professionally, ensuring timely resolution to enhance customer satisfaction.
• Maintain comprehensive knowledge of the company's services and industry regulations to provide accurate information.
• Document all customer interactions clearly and maintain detailed records for compliance and service improvement.
• Collaborate with internal teams to address complex inquiries and provide tailored solutions for clients.

Requirements

• Fluency in Portuguese and English (written and spoken); knowledge of additional languages is a plus.
• Experience in customer service, particularly in the Energy, Oil & Gas, or related industries is preferred.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills and ability to manage multiple tasks.
• A keen interest in the energy sector and a willingness to learn about industry developments.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks