German-Speaking Travel Customer Service Representative in Greece

Job Description

Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a German-Speaking Travel Customer Service Representative to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking expeniences and excellent service.

Key Responsibilities

• Handle incoming customer and partner queries via phone, email, and chat in both German and English
• Assist with reservations, cancellations, modifications, and general travel-related issues
• Provide guidance on platform tools, policies, and procedures
• Log all interactions in the CRM system, ensuring accuracy and follow-up
• Identify issues, resolve them quickly, and escalate when necessary
• Maintain professionalism and empathy, particularly in stressful situations
• Consistently meet service quality and customer satisfaction goals

Requirements

• Fluency in German and English (verbal and written)
• Strong computer and multitasking skills
• Excellent problem-solving and communication abilities

Will be considered a great asset if you have:

• Previous customer service, travel, or hospitality experience

Benefits

• Competitive Remuneration package.
• Extra monthly bonus depending on the performance appraisal.
• Indefinite Contract
• Private Life and Health Insurance
• Meal Vouchers
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation