Finnish Speaking Customer Support for Online Streaming Service

Job Description

Patrique Mercier Recruitment FR is committed to matching talented professionals with exciting career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for an Online Streaming Service. This role is ideal for individuals who are passionate about entertainment and technology, and who enjoy helping customers enhance their viewing experiences.

Responsibilities

• Provide exceptional customer support to Finnish-speaking clients regarding the online streaming service through phone, email, and chat.
• Assist customers with account inquiries, subscription issues, and technical troubleshooting.
• Guide users on how to navigate the streaming platform and access content.
• Resolve complaints and issues quickly and efficiently to ensure customer satisfaction.
• Document customer interactions accurately and keep track of follow-up actions.
• Collaborate with technical teams to address and resolve more complex customer issues.
• Stay up-to-date with the latest features and offerings of the streaming service to provide knowledgeable assistance.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably in the entertainment or technology sector.
• Strong understanding of online streaming services and digital media.
• Excellent communication skills with a focus on providing a great customer experience.
• Proficiency in customer support software and standard office applications.
• Strong problem-solving skills and ability to work under pressure.
• Flexibility to work various hours, including evenings and weekends if needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks