Finnish Speaking VIP Customer Support Agent

Job Description

Patrique Mercier Recruitment FR is seeking a Finnish Speaking VIP Customer Support Agent to join a dedicated team serving high-profile clients. This role is perfect for individuals who are committed to providing unparalleled customer service and personalized support in a fast-paced and prestigious environment.

Responsibilities

• Provide exceptional support to VIP Finnish-speaking customers through various communication channels, including phone, email, and chat.
• Establish and maintain strong relationships with high-value clients, ensuring their needs are understood and met.
• Resolve complex inquiries and issues efficiently, ensuring customer satisfaction at all times.
• Maintain detailed records of customer interactions for effective follow-up and service enhancement.
• Collaborate with internal teams to ensure seamless service delivery and effective resolution of client issues.
• Proactively seek customer feedback to enhance service quality and drive improvements.
• Stay updated on product offerings and promotional activities to provide accurate information to clients.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer service, particularly with VIP or high-value clients.
• Outstanding communication and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Detail-oriented with excellent organizational skills.
• Familiarity with CRM systems and standard office software.
• A proactive and customer-oriented mindset, passionate about delivering exceptional service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...