Czech Speaking Customer Support for Transportation Services Department

Job Description

Patrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding career opportunities. We are currently seeking a Czech Speaking Customer Support Representative for the Transportation Services Department. This position is ideal for individuals who are passionate about delivering top-notch customer service and who enjoy assisting Czech-speaking clients with their transportation needs.

Responsibilities

• Provide exceptional customer support to Czech-speaking clients regarding transportation services via phone, email, and chat.
• Assist customers with inquiries related to bookings, schedules, and service policies.
• Effectively address customer complaints and issues to ensure a positive experience.
• Document customer interactions accurately and maintain organized records.
• Collaborate with internal teams to facilitate solutions and enhance service delivery.
• Educate customers about available services and safety protocols.
• Gather customer feedback to contribute to service quality improvements.

Requirements

• Fluency in Czech and English, both written and spoken.
• Experience in customer service, preferably in the transportation or logistics sector.
• Excellent communication and interpersonal skills with a client-focused mindset.
• Detail-oriented and capable of managing multiple tasks in a dynamic environment.
• Proficient with CRM systems and standard office software.
• Strong problem-solving skills and the ability to work independently.
• Flexibility to work varied hours, including evenings and weekends if necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks