French Speaking Customer Service for Anti-Financial Crime Unit

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exceptional opportunity for a French Speaking Customer Service Representative for an Anti-Financial Crime Unit. This role is crucial for individuals who are dedicated to combating financial crime and ensuring compliance while providing outstanding service to clients.

Responsibilities

• Provide efficient customer service to French-speaking clients regarding inquiries related to anti-financial crime policies and procedures.
• Assist clients in understanding compliance requirements, risk management, and reporting suspicious activities.
• Address customer complaints and resolve issues pertinent to financial crime investigations professionally.
• Document and maintain detailed records of customer interactions and inquiries in compliance with industry standards.
• Collaborate with internal teams to escalate and address complex issues effectively.
• Stay informed about current anti-financial crime regulations and trends to provide accurate guidance to clients.
• Contribute to the development of training materials and resources to educate clients on anti-financial crime practices.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, ideally within financial services or related sectors.
• Strong understanding of anti-financial crime regulations and compliance practices is highly desirable.
• Excellent communication and analytical skills.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A proactive approach to problem-solving and a commitment to maintaining confidentiality.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks