Bilingual Client Success Associate (French & English) - Ameego - Quebec

Job Description

At Ameego (powered by Humi), we’re more than just a software company—we’re a game-changer for restaurants, helping them increase sales, optimize labor, and build thriving workplace cultures. We believe in delivering top-tier, personalized service to every client, and now, we’re looking for a passionate team member to take our Quebec-based hospitality clients to the next level!

This is a 14-month contract role, perfect for someone who’s bilingual (English & French), loves connecting with people, and thrives in a fast-paced, customer-focused environment. As part of our Client Success Team, you’ll play a key role in supporting restaurants, providing world-class service, and helping them succeed with Ameego. If making an impact, building relationships, and delivering top-notch support excites you—this is the opportunity for you!

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Who are we?

Welcome to Ameego, where we're not just another tech company. We're a collective of innovators, driven by the desire to revolutionize our industry with technology that works harder and smarter. We're proudly Canadian, but our work knows no borders. At Ameego, we cater specifically to the fast-paced restaurant industry. We are fortunate enough to work with some of Canada's most iconic brands, like Boston Pizza and Tim Hortons. Our secret recipe? Driving more return on investment than any other vendor in our space. We're the architects, merging innovation with experience, expertise, and ambition to create the never-before-seen.

Ameego is a proud member of the Humi team. Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, Humi started as a simple cloud-based web app that stored employee data. Thanks to the support of customers, Humi has built solutions that allow Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits, and payroll.

We've officially joined Employment Hero to accelerate our vision and support their mission to make employment easier and more valuable, for everyone! Since Employment Hero's inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 2.9 million+ users on the platform. We have no plans to slow down.

We believe in distributed employment and take a ‘Remote First' approach with our team. This position can be done 100% remotely from anywhere within Canada.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

https://www.humi.ca/blog-post/exciting-news-humi-joins-forces-with-employment-hero-to-accelerate-our-vision

What will you be doing as a Bilingual Client Success Associate?

As a Bilingual Client Success Associate, you will provide bilingual assistance to hospitality clients, ensuring they receive the guidance and support needed to effectively use the platform. Your role will involve troubleshooting issues, delivering training sessions, assisting with translations, and helping improve overall client experience. Through regular interactions, you’ll build strong relationships, gather valuable feedback, and identify opportunities to enhance client success.

As a Bilingual Client Success Associate, you’ll be: 

• Be the go-to support hero for hospitality clients, including but not limited to restaurant General Managers, franchisees, and owner-operators
• Provide timely, accurate, and professional support to clients in both English and French via email, video, and/or phone calls
• Troubleshoot and resolve client inquiries related to Ameego products, ensuring clear explanations and solutions for any technical or functional challenges 
• Maintain detailed and accurate records of client interactions and resolutions to ensure all issues are tracked and resolved effectively on Zendesk & Hubspot/Salesforce
• Act as a liaison between clients and internal teams, collecting feedback on system improvements and potential feature requests
• Check in with clients regularly to build relationships, identify new pain points, and suggest additional solutions or upgrades that fit their needs.
• Assist with client platform demonstrations and presentations to ensure clients get the most out of the platform 
• Coordinate and host training sessions on the Ameego software in French and English to onboard and educate clients
• Assist in translating our knowledge base (our help and training section) documents from English to French to ensure a seamless experience for the French Canadian market 
• Assist the development team to translate copy within the existing Ameego platform from English to French to ensure language accuracy across the Ameego platform
• Collaborate with marketing to develop engaging training videos in French that would appeal to the Canadian market 

What are we looking for in a Bilingual Client Success Associate?

• Bilingual fluency in Canadian French and English (written and verbal) with strong grammar skills and a good understanding of the OQLF requirements in Quebec
• 1+ years of experience in client support or client management, preferably using ticketing systems like Zendesk, HubSpot, or Salesforce
• Strong organizational skills to manage multiple tickets and projects simultaneously.
• Excellent communication and interpersonal skills to build trust with clients and collaborate with internal teams
• Tech-savvy with the ability to quickly learn and adapt to new software platforms.
• A proactive, problem-solving mindset with a passion for delivering an exceptional client experience
• Experience handling escalations and customer complaints with professionalism and empathy while maintaining company policies
• Comfortable working in fast-paced, dynamic environments with the ability to take ownership of complex client issues and drive solutions

Bonus points if you:

• A post-secondary degree in French language
• Restaurant industry experience in a managerial or supervisory role is a plus

Plus, you’ll get to enjoy a number of great perks, including:

• A generous budget for your home office
• Remote First - Work 100% remotely from anywhere within Canada
• Cutting-edge tools and technology
• Reward and recognition programs - because great work should be recognized and rewarded
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam, Bali and are excited to meet in Dubai in September 2025

De plus, vous bénéficierez de nombreux avantages, notamment :

• Un budget généreux pour votre bureau à domicile;
• Télétravail - Travaillez à distance à 100 % de n’importe où au Canada;
• Outils et technologies de pointe
• Programmes de récompenses et de reconnaissance, car le bon travail mérite d’être reconnu et récompensé;
• Rassemblement mondial annuel - jusqu’à présent, nous avons voyagé en Thaïlande, au Vietnam et à Bali, et nous avons hâte de nous retrouver à Dubaï en septembre 2025.

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

Humi is now officially part of the Employment Hero family! During this transition, you might notice job postings on both Humi's and Employment Hero's career pages. This is completely normal. Feel free to explore both platforms and apply for the role that best matches your skills and experience. We're excited to see your application!

At Humi, we are dedicated to fostering a diverse, equitable, and inclusive work environment where everyone feels a sense of belonging. We want you to know that you're welcome here, no matter who you are. Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ2S+ persons, and others – we're excited to hear from you. Even if you don't check every box on the requirements list, don't sweat it – we believe in potential over perfection! Need any interview accommodations? We're happy to help! Get in touch and let's chat.

Please note that all successful candidates will only receive offers through the Humi platform and we do not issue offers outside of our platform. We do not make any offers of employment via social media. Please see our resource library for the best ways to detect fraud and fraudulent activity.

Ce poste vous intéresse-t-il?

Croyez-vous être le candidat ou la candidate idéal(e)? Fantastique! Cliquez sur « Postuler » et notre équipe chargée des talents vous communiquera les prochaines étapes.

Humi fait maintenant officiellement partie de la famille Employment Hero! Pendant cette période de transition, vous pourriez remarquer des offres d’emploi sur les pages Occasions d’emplois de Humi et d’Employment Hero. C’est tout à fait normal. N’hésitez pas à explorer les deux plateformes et à postuler pour le rôle qui correspond le mieux à vos compétences et à votre expérience. Nous attendons votre candidature avec impatience!

Chez Humi, nous nous efforçons de favoriser un milieu de travail diversifié, équitable et inclusif dans lequel chacun se sent valorisé. Nous tenons à ce que vous sachiez que cette entreprise accueille tout le monde, peu importe qui vous êtes. Les Autochtones, les personnes racialisées ou de couleur, les femmes, les personnes en situation de handicap, les personnes LGBTQ2S+ et tous les autres – nous avons hâte de vous connaître. Même si vous ne répondez pas à tous les critères, ne vous en faites pas; nous privilégions le potentiel à la perfection! Avez-vous besoin de mesures d’adaptation pour l’entrevue? Il nous fera un plaisir de vous aider! Contactez-nous et discutons-en.

Veuillez noter que les candidats retenus recevront uniquement des offres par l’intermédiaire de la plateforme Humi et que nous n’envoyons pas d’offres en dehors de notre plateforme. Nous n’envoyons pas d’offres d’emploi par le biais des réseaux sociaux. Veuillez consulter notre bibliothèque de ressources pour connaître les meilleurs moyens de détecter des fraudes et des activités frauduleuses.