Czech Speaking Customer Service for Automotive Department

Job Description

Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a Czech Speaking Customer Service Representative in the Automotive Department. This role is ideal for individuals who have a passion for automobiles and possess excellent communication skills to provide outstanding support to Czech-speaking customers.

Responsibilities

• Provide high-quality customer service to Czech-speaking clients through phone, email, and chat, addressing inquiries related to automotive products and services.
• Assist customers with questions about vehicle maintenance, product recommendations, and service scheduling.
• Handle customer complaints effectively, ensuring prompt and satisfactory resolutions.
• Document all interactions with customers in the CRM system for accurate record-keeping.
• Work collaboratively with cross-functional teams to resolve customer issues and enhance service delivery.
• Stay updated on automotive industry trends and company products to offer knowledgeable assistance.
• Proactively gather customer feedback to contribute to ongoing improvements in service quality.

Requirements

• Fluency in Czech and English, both written and spoken.
• Experience in customer service, ideally in the automotive or related industry.
• Strong communication and interpersonal skills.
• Ability to handle inquiries independently and provide effective solutions.
• Proficient in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A genuine interest in automobiles and a desire to assist customers in making informed decisions.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks