Nordic Speaking Customer Service for E-commerce Department

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for Nordic Speaking Customer Service Representatives for an E-commerce Department. This role is perfect for individuals who are passionate about online shopping and delivering excellent customer service to Nordic-speaking clients.

Responsibilities

• Provide outstanding customer service to Nordic-speaking clients through various communication channels including phone, email, and chat.
• Assist customers with inquiries related to product orders, shipping, and returns.
• Offer support during the checkout process and help customers navigate the e-commerce platform.
• Handle customer complaints and feedback professionally, ensuring speedy resolution and customer satisfaction.
• Collaborate with logistics and fulfillment teams to track orders and resolve shipment issues.
• Maintain a thorough understanding of the company's product range and online promotions.
• Document customer interactions accurately and contribute to continuous service improvement initiatives.

Requirements

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and spoken.
• Previous experience in customer service, particularly in an e-commerce or retail environment, is preferred.
• Strong communication skills and a dedication to providing excellent service.
• Ability to handle customer inquiries and complaints with professionalism and efficiency.
• Familiarity with e-commerce platforms and customer service software.
• Detail-oriented with strong organizational and time management skills.
• A proactive approach to problem-solving and continuous learning in a dynamic setting.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks