Italian Speaking Customer Service for the Top Electronics Company

Job Description

Patrique Mercier Recruitment FR is thrilled to announce a captivating opportunity for an Italian Speaking Customer Service Representative with a leading Top Electronics Company. This position is essential for providing exceptional support to Italian-speaking customers and ensuring a wonderful experience with the company’s innovative products.

Responsibilities

• Deliver top-notch customer service to Italian-speaking clients regarding inquiries about electronic products and services.
• Assist customers with product specifications, troubleshooting, and technical issues.
• Manage order processing, returns, and exchanges in compliance with company policies.
• Communicate effectively with customers to understand their needs and deliver appropriate solutions.
• Maintain in-depth knowledge of the company’s product range and services to provide accurate information.
• Document customer interactions and feedback to contribute to service improvements.
• Work closely with internal teams to resolve complex customer issues and enhance the overall service experience.

Requirements

• Fluency in Italian and English, both written and spoken.
• Previous experience in customer service, preferably within the electronics or technology sector.
• Strong communication skills with an approachable and friendly demeanor.
• Problem-solving abilities with a focus on customer satisfaction.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
• Team player who thrives in a fast-paced environment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks