Nordic Speaking Customer Support for Transportation Services Department

Job Description

Mercier Consultancy is excited to invite applications for the position of Nordic Speaking Customer Support Representative in our Transportation Services Department! In this role, you will serve as the key contact for our Nordic-speaking clients, providing exceptional support and guidance regarding their transportation needs. Your linguistic skills will allow you to effectively communicate and assist customers in their preferred language.

This position is perfect for individuals who thrive in a fast-paced environment and are passionate about customer service. You will work closely with clients to ensure they receive the best support possible, helping them with inquiries and resolving any issues swiftly. If you are eager to contribute to a supportive team and help us drive customer satisfaction, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in Nordic languages via email, phone, and chat
• Assist clients with questions related to transportation services
• Document customer interactions and resolutions accurately in the CRM system
• Collaborate with internal teams to address and resolve client issues
• Provide information on services, routes, and schedules
• Gather feedback from clients to help improve service delivery
• Engage in ongoing training to enhance product knowledge and service strategies

Requirements

• Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal
• Prior experience in customer support, ideally in transportation or logistics
• Excellent communication and interpersonal skills
• Demonstrated problem-solving skills and attention to detail
• A proactive approach towards customer satisfaction and service excellence
• Ability to manage multiple tasks efficiently in a dynamic environment
• Comfortable using customer support software and tools

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...