Polish Speaking Customer Service for Online Streaming Service Department

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Online Streaming Service Department. This role is ideal for individuals who are passionate about entertainment and technology and are committed to providing exceptional support to Polish-speaking customers.

Responsibilities

• Provide outstanding customer service to Polish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with account inquiries, subscription management, and troubleshooting streaming issues.
• Offer insights and recommendations regarding content, features, and platform updates.
• Resolve customer complaints and inquiries with professionalism, ensuring timely and effective solutions.
• Document all customer interactions accurately within the customer relationship management (CRM) system.
• Collaborate with internal teams to resolve complex issues and enhance customer experience.
• Stay updated on the latest trends in streaming services and entertainment to provide knowledgeable support.

Requirements

• Fluency in Polish and English, both written and spoken.
• Previous experience in customer service, particularly in the tech or entertainment industries, is preferred.
• Strong communication and interpersonal skills.
• Ability to handle challenges and provide solutions effectively.
• Proficient with customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A genuine interest in online streaming services and a passion for entertainment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks