French Speaking Customer Service for Car Rental Department

Job Description

Patrique Mercier Recruitment FR is pleased to offer an exciting position for a French Speaking Customer Service Representative within the Car Rental Department. This opportunity is ideal for individuals who thrive in customer-focused environments and have a passion for the automotive industry.

Responsibilities

• Provide top-notch customer service to French-speaking clients regarding car rental bookings and inquiries.
• Assist customers with vehicle selection, reservations, transactions, and any modifications to their bookings.
• Address customer concerns and complaints professionally, providing effective solutions to ensure satisfaction.
• Maintain up-to-date knowledge of the company’s fleet, rental policies, and promotions to assist customers effectively.
• Collaborate with the operations team to ensure vehicle availability and timely returns.
• Document customer interactions accurately and maintain detailed records for service improvement.
• Promote additional services and products to enhance the customer experience.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in the automotive or car rental industry.
• Excellent communication skills and a customer-oriented attitude.
• Strong problem-solving abilities and the capacity to manage multiple tasks effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks